Through SimplyRead, my plain-language writing business, I continue to work with organizations that are required to use plain language in their communications because their industry or customers are insisting on it.
Here are just a few examples:
- The Accessibility for Ontarians with Disabilities Act, 2005 sets out guidelines for Ontario businesses and organizations to help them identify, remove and prevent barriers to accessibility. The first standard related to Customer Service became law in 2008. Now, the standards for creating, providing and receiving accessible information and communications is being streamlined as it aims toward becoming law later this year.
- As more and more consumers begin demanding clearer financial information in the face of the current economic climate, the Financial Consumers Agency of Canada has released guidelines for banks and other financial services organizations to follow when they prepare disclosure notices for their customers.
- Responding to feedback from its customers, one of our business clients is implementing plain language communications across its organization: establishing templates and training support to help employees recognize and use clear writing techniques in their customer communications.
Watch this space over the next few weeks for a more personal look at why financial literacy has evolved into a subject that’s on the tongues of more people in the financial and education arenas.