Having been grappling with a working maternity leave and the time waste generated by some unhelpful, bureaucratic systems (and of course, it’s people that create these systems), I’ve not gotten as far as planned on my new series of posts about same.

So, while I play catch-up and hope for time to be more productive on this in future, here’s a quick example.

Today I called the office of my daughter’s stomach specialist, with whom my husband and I are working closely at present. I was greeted with an example of why people sometimes feel alienated by the health system.

This was my third time calling them since last week, as I needed to rebook my daughter’s appointment and knew that I’d need to call right away to reschedule something reasonably soon.

After informing me in the typical passively-voiced notice that “All referrals made to this clinic are required by a doctor,” the recording dutifully announced that their offices would be closed until August 3, and that callers were not to leave messages on this voicemail but rather should call back when their offices re-opened.

Except I was calling them on the fifth. And, I’d already left a message on the third, since no-one had answered then, either, and I had to somehow leave word that I would not be there on the fourth.

Let’s see how long it takes me to hear back from them now. And, let’s see if they also try to hit me with a cancellation charge for not having informed them on a timely basis. Groan…

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