If you followed the previous post on this, you might have imagined why I (and my poor husband) would be annoyed: almost $500 of traffic fines, and they can’t even bother to make the process clearer. And my husband’s cavalier attitude toward the ticket didn’t help.

It was further frustrating because one of those fines was due to our not having attached our blue license-plate cover properly. Apparently, it slightly obscured the view of our renewal sticker – but it was our mechanic who had put it on!

But wait until you hear what happened next…

So we pay the bleeping fine, including the extra $150 levied against my husband for not paying sooner. Only problem was, my husband went to our local municipal offices to pay it, since the most recent correspondence we received said that if he didn’t do it right away, his driver’s license would be suspended.

paperdrownSo we think we’re done, right? WRONG! Within two weeks, he receives his cheque back from that office, with a stamp saying it was not cashed because it was paid at the wrong location.

Great. So now my husband thinks he’d better go to one of the original addresses provided somewhere in the last information he received where they’d threatened to suspend his license. And he goes and does this. Again, after yet another process hiccup, we think we’re done.

But that would be too easy. Within a similar time period, yet another envelope arrives from the Ontario Court. Guess what?!?! My husband’s license has indeed been suspended! Why? Because according to their records, he has not yet paid the administrative fee. It’s only at this point that he gets paperwork specifically telling him where to go make that payment…the same place he went to the first time ’round, five minutes from our house!

So I ask again, can we ticket the Ontario Court? This time for the time, gas and pain and suffering caused by their nebulous process? What if he’d been pulled over during the period he didn’t know his license was under suspension? Well, then we’d still likely be getting threatening letters, and clocking even more mileage (with me driving, of course) as we toured the GTA looking for the magical correct payment office.

And think about the administrative costs on the Court’s side – er, for which we pay throughpaperpiles our taxes – to process our payments, return our cheque and prepare correspondence, enter data…

A key underpinning of clear communication is a clear process, which can also lead to cost savings. Clearly, that did not exist here.

There…I feel a bit better now.

Has your life been similarly complicated by ridiculous processes to which you have no choice but to be subject? Let us know by submitting your comment.